{"id":3,"date":"2025-03-18T14:54:39","date_gmt":"2025-03-18T13:54:39","guid":{"rendered":"https:\/\/hlalasalud.com\/?page_id=3"},"modified":"2026-03-11T13:39:38","modified_gmt":"2026-03-11T12:39:38","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/hlalasalud.com\/en\/politica-de-privacidad\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"

Privacy policy<\/h1>\r\n
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Introduction.<\/h4>\r\n<\/div>\r\n

At GRUPO HLA, we are committed to protecting the privacy of our users and ensuring the security of the personal information we collect through our website. This Privacy Policy describes how we collect, use, and protect users' personal information, as well as the rights they have regarding their personal data.


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Data Controller<\/h4>\r\n<\/div>\r\n

The controller of personal data collected through this website is HLA LAVINIA SALUD, S.LU. (hereinafter, GRUPO HLA), with Tax Identification Number B87316139 and registered office at Calle Juan Ignacio Luca de Tena, 12, 28027 Madrid. For any queries related to personal data protection, users can contact the DPO via email at DPO@grupohla.com.


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Purposes and legal bases for data processing<\/h4>\r\n<\/div>\r\n

The personal data we collect from users is processed for the following purposes:


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Contact:\u00a0<\/strong>To manage the identifying data (such as name, surnames, national identity number, telephone number, and email address) of anyone who contacts GRUPO HLA through the forms it makes available. Likewise, such data will be processed for the purpose of managing queries, requests for information, complaints and\/or suggestions that any interested party and\/or patient sends to us through the channels provided for this purpose on our Website and to subsequently contact them remotely (by telephone or email) in relation to the above, in order to maintain appropriate quality standards and offer a better service, where applicable, as well as for managing appointments for healthcare provision.

The legal basis for processing such data is based on the performance of the contractual relationship and\/or the consent of the data subject, as appropriate.


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2. Appointment management and telephone reception.\u00a0<\/strong>To manage appointment requests and associated telephone support, including user identity verification and the prevention of duplicates or administrative errors in the appointment process. For these purposes, GRUPO HLA uses support platforms for appointment management and telephone support provided by LINKING SERVICES CALL CENTER, S.L., which acts as the data processor and only accesses the identifying data necessary for said management.

The legal basis for processing such data is based on the performance of the contractual relationship and\/or the consent of the data subject, as appropriate.


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3. Work with us:\u00a0<\/strong>Manage recruitment processes and evaluate applications for opportunities.

The legal basis for processing such data is based on the application of pre-contractual measures.


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4. Access to the \u201cPatient Portal\u201d:\u00a0<\/strong>To manage your access to the \u201cPatient Portal\u201d, both for the processing of your registration as a new patient and to allow interaction with the different functionalities available in your active personal account, as well as subsequent data that may be generated through said channel, in order to carry out the general administration of your account, maintenance, compliance, development, control and management of the requests registered through the portal, as well as the management of the relationship with GRUPO HLA. Through registration in the Private Area and, by means of it, you can manage, among others, the following services: appointments, authorisations, health card, virtual doctor, telemedicine services, as well as the modification of your personal or banking details.

In case the patient encounters problems accessing their personal account on the indicated Portal, they may use the chatbot that GRUPO HLA makes available through the Website, providing their name, telephone number, and email address to receive assistance remotely.

The legal basis for processing such data is based on the execution of the contractual relationship of which the patient is a party.


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5. Provision of the video consultation, chat or other non-face-to-face communication service by GRUPO HLA:\u00a0<\/strong>GRUPO HLA will process and, where applicable, transfer your personal data to third parties designated by you to provide the video consultation, chat, or other services made available by GRUPO HLA, to the extent that they are included within the scope of the healthcare assistance contracted by you. In this way, you will be able to communicate with staff remotely through the programmes and applications downloaded for this purpose, and provide documentation to resolve any queries that may arise in the context of the services provided by GRUPO HLA.

The legal basis for processing such data is based on the execution of the contractual relationship of which the patient is a party.


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6. Whistleblowing channel:\u00a0<\/strong>We use the data to manage the ethical, communication and whistleblowing channel based on compliance with a legal obligation.


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7. Compliance with Legal Obligations:\u00a0<\/strong>We process personal data to comply with applicable legal obligations, including those related to data protection and health regulations.

These purposes are essential for the correct functioning of our services and to ensure a satisfactory experience for our users.


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8. Improvement of Services and User Experience:\u00a0<\/strong>We process personal data to comply with applicable legal obligations, including those related to data protection and health regulations.\u00a0Cookie Policy<\/a>

These purposes are essential for the correct functioning of our services and to ensure a satisfactory experience for our users.


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Data Conservation<\/h4>\r\n<\/div>\r\n

The personal data collected will be retained for the time necessary to fulfil the purposes for which it was collected, as detailed in this Privacy Policy. In general, data will be retained as long as there is a contractual relationship with the user, and as long as the user does not exercise their right to erasure, cancellation and\/or restriction of the processing of their data.

Once the contractual relationship has ended, personal data will be kept duly blocked for the period during which legal or contractual liabilities may arise from its processing, in accordance with current regulations. Subsequently, the data will be securely deleted.

Data conservation will be carried out in accordance with the principles of data minimisation and storage limitation, ensuring that only strictly necessary data will be retained and only for as long as is essential to fulfil legal and contractual obligations.


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International Data Transfers<\/h4>\r\n<\/div>\r\n

As part of our operations, personal data of users may be transferred to countries outside the European Economic Area (EEA). Such transfers will only be made when necessary for the fulfillment of our contractual obligations to users or when we have obtained their explicit consent.

We ensure that all international data transfers are carried out in accordance with applicable data protection laws, in particular, the General Data Protection Regulation (GDPR).


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Data Communications<\/h4>\r\n<\/div>\r\n

GRUPO HLA may transfer personal data solely to entities, bodies, or institutions that demonstrate a legitimate interest or the fulfilment of a legal obligation, as well as to insurance companies for purposes strictly necessary for the coverage of expenses incurred and covered by the policy taken out.


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User Rights<\/h4>\r\n<\/div>\r\n

In accordance with the General Data Protection Regulation, the user may exercise their right of access, rectification, erasure, objection, data portability, restriction of processing, or not to be subject to automated decisions by notifying GRUPO HLA via a written request sent either by email to DPO@grupohla.com or by post to the address indicated above, stating \u201cData Protection\u201d in the subject line.

GRUPO HLA will respond to your request to exercise your rights within a maximum of one month of receiving the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests.

In any event, the user may withdraw consent at any time, should they have granted it for a specific purpose, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

Finally, the user will be able to submit a complaint to the Spanish Data Protection Agency to enforce their rights. However, in the first instance, they may submit a complaint to the Data Protection Officer, who will resolve the complaint within a maximum period of two months.


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Changes to the Privacy Policy<\/h4>\r\n<\/div>\r\n

GRUPO HLA reserves the right to modify this Privacy Policy at any time, in compliance with current data protection legislation and, in any event, will inform the User via the website or by other means so that they can be aware of such modifications and continue to use our Services.<\/p>\r\n<\/section>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de privacidad Introducci\u00f3n. En GRUPO HLA nos comprometemos a proteger la privacidad de nuestros usuarios y a garantizar la seguridad de la informaci\u00f3n personal que recopilamos a trav\u00e9s de nuestro sitio web. Esta Pol\u00edtica de Privacidad describe c\u00f3mo recopilamos, utilizamos y protegemos la informaci\u00f3n personal de los usuarios, as\u00ed como los derechos que tienen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1286,"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/1286"}],"wp:attachment":[{"href":"https:\/\/hlalasalud.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}